Cancellation policy

Consumers have a fourteen-day right of withdrawal.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. to revoke this contract. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. have taken or has taken.

To exercise your right of withdrawal, you must contact us (Liwela GmbH, Hansastr. 49, 81373 Munich, Germany,, phone: 49 89 /  20005140) by means of a unequivocal statement (e.g. a letter sent by post or an e-mail) about your inform us of your decision to revoke this contract. You can use the enclosed sample withdrawal form, which is not mandatory.
You can also fill in the model withdrawal form or another clear statement on our website and send it to us electronically. and submit it. If you make use of this option, we will notify you you immediately (e.g. by e-mail) a confirmation of the receipt of such a transmit such a revocation.

To comply with the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us). the most favorable standard delivery offered by us), without undue delay and within fourteen days at the latest from the day on which the notification of your your revocation of this contract has been received by us. For this repayment the same means of payment that you used for the original transaction, unless with used in the original transaction, unless expressly agreed otherwise with you; in no case agreed with you; in no case will you be charged for this repayment. charged for this repayment. We may refuse repayment until we have received the goods back or until you have have received the goods back or until you have provided proof that you have returned the goods, as the case may be. returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Sample revocation form

(If you want to cancel the contract, please fill out this form and send it back).

  • To Liwela GmbH, Hansastr. 49, 81373 Munich, Germany,
  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following Goods (*)/the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only in case of communication on paper)
  • Date

(*) Delete as applicable.

Special notes
If you finance this agreement by means of a loan and later revoke it, you are also no longer bound by the loan agreement, provided that both agreements form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender makes use of our cooperation with regard to the financing. If we have already received the loan when the revocation becomes effective, your lender shall be subrogated to our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter shall not apply if the subject matter of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you wish to contractual obligation as far as possible, exercise your right of revocation and exercise your right of revocation and also revoke the loan agreement if you also loan agreement if you also have a right of revocation for this.

Different return cost regulation for Germany
We bear the direct costs of returning the goods if the return is within Germany.

Return labels
Without prejudice to your statutory rights, we will provide you with free return labels for your return shipment within Germany. We will send you the return label by e-mail. You can drop off the return shipment at a parcel store of the respective provider in Germany.