Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (Liwela GmbH, Hansastr. 49, 81373 Munich, Germany, info@liwela.com, phone: +49 (0) 89 / 20005140) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory. You may also electronically complete and submit the sample cancellation form or other unambiguous statement on our website https://liwela.com/returns/. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Sample revocation form

(If you want to cancel the contract, please fill out this form and send it back).

  • To Liwela GmbH, Hansastr. 49, 81373 Munich, Germany, info@liwela.com
  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following Goods (*)/the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only in case of communication on paper)
  • Date

(*) Delete as applicable.

Different return cost regulation for Germany
We bear the direct costs of returning the goods if the return is within Germany.